GDPR going live on
25th May 2018
10
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4
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Join a Test Session

You can test your system compatibility, internet connection and audio settings ahead of time to ensure your session goes smoothly, or test your connection while in the session if you're experiencing technical difficulties.

By joining a test session from your computer or mobile device, you can help make sure that your real session will connect correctly.

https://support.citrixonline.com/en_US/training/help_files/G2T060001?title=Join+a+Test+Session .

System Requirements

On a PC
  • Internet Explorer 7.0 (or newer), Mozilla Firefox 3.0 (or newer) or Google Chrome 5.0 (or newer)
  • JavaScript and Java enabled
  • Windows 2003 Server, XP, Vista and 7
  • Internet Connection
  • 512MB of RAM minimum (recommended) / 2 GB of RAM for Windows Vista
On a Mac
  • Internet Explorer 7.0 (or newer), Mozilla Firefox 3.0 (or newer) or Google Chrome 5.0 (or newer)
  • JavaScript and Java enabled
  • Mac OS X10.4.11 - Tiger or newer
  • Internet Connection
  • 512MB of RAM or better recommended
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended).

 

Problems watching videos?

The following will help solve any problems when watching videos
  1. If you can't watch the recording then that there could be no connection established to the recording servers. This could have multiple reasons:
    • the internet connection was too slow or intermittent
    • a proxy or firewall (security software or hardware) was blocking the connection please forward this document to the IT department to check the firewall settings especially for "integrated Voice over IP" number 2 in the document
  2. Install the GotoMeeting video codec. This can be downloaded from www.gotomeeting.com/codec.
  3. Set Windows Media Player as the default media player on your computer. Please make sure that your Default Program settings are set to have Windows Media Player as the default.
If you still have problems please get in touch.
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