Terms and Conditions
- Please note that the aim of this service is to act as a telephone "sounding board" or "sign post" service. It is not meant to be comprehensive legal advice aboutyour specific investigation. Where you require this service we will discuss with you the possibility of referring your request to specialist lawyers for advice for an additional fee.
- Responses to queries will only be made by telephone. You can send queries by e-mail (and occasionally we may ask you to do this), but we cannot give a written response under this service. We are unable to read lengthy documents or complete RIPA/RIPSA forms on your behalf.
- The helpline will be available on normal working days between 9am and 5pm. We aim to answer all queries within 24 hours. However at busy times it may take slightly longer.
- This service can be used by one or two individuals nominated by you (e.g. RIPA coordinator/SPoC or a lawyer in the legal department). You can change the nominated officers only twice during each subscription year.
- This service is not aimed at private sector lawyers or consultants. We reserve the right to refuse a subscription request.
- We reserve the right to refuse to answer a query if it presents us with a conflict of interest.
- Where a caller/organisation is making excessive use of this service, or is being argumentative or unreasonable, we may withdraw the service from such an organisation and refund the unused portion of the subscription fee.